Executive Boardroom

Presenting Partners

Redefine the Future of Public Sector CX

Enhancing Citizen Experience with AI-powered Unified Customer Experience Management (Unified-CXM)

About the Event

Today, citizens are accustomed to prompt, convenient, and seamless services from the private sector. This poses a challenge for public sector organizations in meeting the expectations of citizens, employees, businesses, and stakeholders. 

To overcome this challenge, public sector organizations should focus on delivering citizen experiences that will improve community engagement and boost economic growth. 

Join CX and organization leaders from prominent public sector organizations to discuss effective best practices for customer experiences in the public sector. We’ll also talk in depth about AI-driven Unified-CXM platforms — a technology that combines citizen services across various channels and offers personalized experiences anytime, anywhere. 

Following the vision of the UAE leaders, we are committed to providing solutions to government that unify the customer experience journey and provide a unified 360 view of the customers. Using AI, those captured data and unification points provide insights to executives to help make data driven decisions that proactively enhance the services provided by citizens, investors, visitors, students, etc. 

Benefits of Attending

Learn proven strategies to promote citizen excellence in the public sector

The Role of AI in Shaping Strategic Decisions related to services

Discover ways to improve citizen happiness by enhancing quality of government services

Analyze citizen conversations through AI for improved policy-making and service delivery

Network with public sector professionals and experts in the field of citizen experience

Stay up-to-date on the latest trends and best practices in CX for the public sector

Explore more about unifying all communication channels for effective citizen-government interaction


09:40 AM – 10:30 AM

Arrival and Refreshments 

10.30 AM – 10.35 AM

Opening Remarks - Digiconnect

10.35 AM – 10.55 AM

Revolutionising Citizen Experience Management

10.55 AM – 11.15 AM

The Future of Citizen Excellence Powered by AI

11.15 AM – 11.45 AM


How Generative AI Can Transform the User Experience in the Public Sector

11.45 AM – 12.30 PM

Panel Discussion

12.30 AM – 12:40 AM

Q&A session

12:40 PM – 12.45 PM

Closing Remarks - Digiconnect

12:45 PM – 1.45 PM

Executive Networking Lunch

Our Speakers

who is speaking?

Saqr Bin Ghalib

Executive Director, Artificial Intelligence, Digital Economy and Remote Work Applications Office

Dr. Saeed Al Dhaheri

Center for Futures Studies

University of Dubai

Iman Al Omrani

Chief Digital Advisor


Vaishnav Bansal

Divisional Vice President


Roland Boulos

AVP, Solutions Consulting


Mahmoud Zaghloul

Regional Director


Who will Attend?

Senior officials with below job titles from leading organisations in the UAE
Senior officials with below job titles from leading organisations in the UAE

About Alibaba Cloud

Alibaba Cloud, founded in 2009, is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, developers, and governments organizations in more than 200 countries and regions. In January 2017, Alibaba Cloud became the official cloud services partner of the Olympics.

Alibaba Cloud is the digital technology and intelligence backbone of Alibaba Group. It offers a complete suite of cloud services to customers worldwide, including elastic computing, database, storage, network virtualization services, large-scale computing, security, management and application services, big data analytics, a machine learning platform and IoT services.

To join